Troubleshooting Common Issues

Objective: Learn how to recognise, prevent, and correct common problems during or after a lash lift and tint treatment. Being able to troubleshoot confidently builds your expertise and helps ensure client satisfaction and long-term loyalty.

 Before & After Photo Documentation

• Take before/after photos of any issues (with client consent)
• Document how the issue was corrected - great for client follow-up or trainer feedback
• Keep records in the client file to adjust timing, product use, or technique in future visits
  
  
  

Common Mistakes & How to Correct Them

Common Mistakes:

• Leaving lifting or setting solutions on too long
• Getting product too close to the lash line
• Not fully removing product between steps
• Skipping proper lash isolation or brushing
• Failing to patch test
• Applying lash adhesive unevenly (blobs instead of smooth layer)
• Not securing lashes fully to the shield before processing
  
  
  

Solutions in Action:

• Safely re-lifting small sections when appropriate
• Recommending conditioning routines for over-processed lashes
• Adjusting tint timing and placement after a lash lift
• Using stronger adhesives or shields for coarse lashes
• Using lash covers to keep lashes secured during processing
• Customising processing based on lash texture and treatment history
  
  
  

Confidence Through Communication

Even when things go wrong:

• Stay calm and professional
• Reassure the client that you have a solution
• Set realistic expectations for results or healing time
• Document the issue and response in the client record for accountability

Final Tip

Troubleshooting isn’t a sign of failure, it’s a sign of growth. Every lash artist encounters challenges. The key is to learn, adapt, and improve with every treatment. Confident problem-solving sets professionals apart and builds lifelong client trust.